Your trusted source for Home and Commercial Inflatables

Shipping 


Orders placed by 3 PM Eastern are normally shipped the same day.  Please allow an additional 1 to 8 business days after the shipment date for ground delivery (weekends and holidays are not considered business days).  Orders using alternate payment methods or requiring review may take longer to process.

Fraud Alerts 


For your safety, Blast Zone employs a number of fraud detection programs and protocols.  Please note, these protocols occasionally lead to order delays or automatic cancellations.  Please make sure all your billing information provided matches your credit card providers records.    

Money Orders, Cashiers Checks, Wires 


Please note, these payment methods require additional clearance time, and will delay shipment.

LTL Freight Items  


Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 will be required to be present to sign for the delivery and ID will be required for verification purposes.   Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Company's Loading Dock at no additional charge to you.  

Packaging Damage  

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at service@vortexco.com so we can complete the claim and process a replacement order.   If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage.

Concealed Damage

Immediately after receiving your order, open and inspect your item for any signs of "Concealed Damage."  Concealed damage is product that is damaged, while the packaging looked to be damage-free.  In the event that you encounter any concealed damage contact the carrier within 48 hours to report the damage. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at orders@vortexco.com or call (877) 889-4685 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.      


Canadian Orders  


Blast Zone is pleased to accept Canadian orders.  If a product cannot be shipped to Canada, you will be notified in the cart. All Canadian orders ship from the US 

Shipping Rates  

All Canadian orders are subject to additional shipping fees. If you would like to determine the shipping costs before placing your order, your shopping cart will  display Canadian shipping rates at checkout.  

Customs and Brokerage Fees  

Canadian orders shipping from the US may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Blast Zone does not include any of these fees. Customs fees are normally billed by the company delivering the package.  

Customers are responsible for return shipping costs on packages that are refused or sent back to Blast Zone due to unexpected tariffs and customs fees.      


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